Thread 1: Collection Dispute¶
Date Range: December 15–19, 2025 Emails: 13 Participants: Kevin Bass, TTUHSC Student Business Services, TTUHSC Registrar, Williams & Fudge, Inc.
Email 1: Final Statement Notification¶
Date: December 15, 2025, 9:37 PM From: noreply@noticedrop.com To: Kevin Bass
Final Statement
Hello,
Attached is your last and final statement from Texas Tech University Health Sciences Center Lubbock. Please note that your account has been placed with our collection agency, Williams & Fudge, Inc. All future communications regarding this balance will come directly from them.
This email is sent from a no-reply address and is not monitored.
Thank you
Email 2: Initial Dispute to Collection Agency¶
Date: December 15, 2025, 11:17 PM From: Kevin Bass To: consumerassistance@wfcorp.com
I dispute this debt in full. Please provide validation and an itemized accounting, including the term(s) charged, dates of alleged enrollment, the basis for tuition liability, and the authority and calculation for all fees. Pending verification, please pause collection activity and communicate with me in writing.
Kevin Bass PhD MS
Email 3: Dispute to TTUHSC Student Business Services¶
Date: December 16, 2025, 1:48 AM From: Kevin Bass To: sbs@ttuhsc.edu
Hello Student Business Services,
I dispute the balance shown on the Final Account Statement dated 12/10/2025 for Account [REDACTED] (Notice ID [REDACTED]).
Please place a hold on collections activity and recall/suspend any placement with Williams & Fudge, Inc. pending verification.
Please provide, in writing, the following:
- Itemized account ledger for Account [REDACTED] showing each charge/credit/adjustment/reversal with term/semester identifiers and dates.
- The term(s) charged and the basis for tuition liability you are applying (policy and the specific dates used).
- Documentation and calculation for Fees: $6,091.64 (line-item breakdown and authority).
- Any scholarship/aid posting and reversal entries for the billed term(s), with dates.
Please confirm in writing that (a) the account is marked DISPUTED, and (b) collection activity will be paused while you provide the above.
Kevin Bass PhD MS
Email 4: Follow-up Dispute with Attachment¶
Date: December 16, 2025, 3:57 PM From: Kevin Bass To: sbs@ttuhsc.edu
Hello Student Business Services,
Following up on my dispute. Attached is the Final Account Statement for Account [REDACTED] / Notice [REDACTED] (dated 12/10/2025).
Please confirm in writing today that:
the account is marked DISPUTED, and
Williams & Fudge has been recalled/paused (and any credit reporting, if any, will reflect "disputed") pending verification.
Please provide the itemized ledger and basis for tuition/fees as requested.
Communicate with me in writing/email only.
Kevin Bass PhD MS
Email 5: Dispute Forwarded to TTUHSC Staff¶
Date: December 16, 2025, 3:58 PM From: Kevin Bass To: karrie.anderson@ttuhsc.edu, tabitha.baines@ttuhsc.edu
Forwarded copy of Email 4 to specific TTUHSC Student Business Services staff members.
Email 6: Enrollment/Registration Verification Request¶
Date: December 16, 2025, 3:59 PM From: Kevin Bass To: LUB_FMB_Registrar (Registrar@ttuhsc.edu)
Hello Office of the Registrar,
Following up on my records request. Attached is the Final Account Statement referencing Account [REDACTED] / Notice [REDACTED].
Please provide written confirmation (PDF is fine) of:
- the term(s) tied to any registration/enrollment used for billing, and
- my official enrollment/registration status and any status-change effective dates for those term(s).
If you need any specific identity verification to release records, please tell me exactly what is required.
Kevin Bass PhD MS
Email 7: Phone Call Follow-up (Patricia Castillo)¶
Date: December 16, 2025, 4:11 PM From: Kevin Bass To: sbs@ttuhsc.edu
Hello Student Business Services,
I'm following up in writing regarding my call today about Account [REDACTED] / Notice [REDACTED].
During the call, you took my contact information and stated the matter would be forwarded to Tricia (Patricia) Castillo, who is expected to contact me tomorrow.
Please confirm in writing that:
- the account is marked DISPUTED, and
- any collection activity with Williams & Fudge is paused/recalled pending verification.
Please also provide the itemized ledger by term and the breakdown/authority for all fees.
Attached: the Final Account Statement (12/10/2025).
Kevin Bass PhD MS
Email 8: Written Confirmation Request to Collection Agency¶
Date: December 16, 2025, 4:35 PM From: Kevin Bass To: consumerassistance@wfcorp.com
Hello,
Following up on my call today regarding my written dispute for TTUHSC Account [REDACTED] / Notice [REDACTED].
Please confirm in writing that the account is coded DISPUTED and that all collection activity is paused pending validation/documentation from TTUHSC.
Please also confirm whether any credit reporting has occurred; if so, please ensure it is marked DISPUTED.
I request all communications in writing/email only.
Kevin Bass PhD MS
Email 9: Collection Agency Initial Contact¶
Date: December 18, 2025, 6:39 PM From: wfconsumer@wfcorp.com (Williams & Fudge, Inc.) To: Kevin Bass
Williams & Fudge, Inc. is a debt collector. We are trying to collect a debt that you owe to Texas Tech University Health Sciences Center Lubbock. We will use any information you give to us to help collect the debt.
Our Information Shows
Texas Tech University Health Sciences Center Lubbock Account Number: [REDACTED]
Description Amount As of December 10, 2025, you owed: $30,458.20 Interest charged: + $0.00 Fees charged: + $0.00 Payments/credits: - $0.00 Total amount of the debt now: $30,458.20
How can you dispute the debt?
Call or write to us by February 1, 2026, to dispute all or part of the debt. If you do not, we will assume that our information is correct.
If you write to us by February 1, 2026, we must stop collection on any amount you dispute until we send you information that shows you owe the debt.
Email 10: Dispute Filed with Collection Agency¶
Date: December 18, 2025, 6:56 PM From: Kevin Bass To: wfconsumer@wfcorp.com
I am replying to your email dated December 18, 2025 regarding Texas Tech University Health Sciences Center (Lubbock).
I dispute this debt in full. Please treat this dispute as timely and pause collection on the disputed amount pending validation/verification.
Please update my mailing address immediately to the following and confirm in writing that your records have been corrected:
Kevin Bass [REDACTED ADDRESS] Lubbock, TX [REDACTED]
Additionally, do not call or text me. Communicate with me only in writing (email and/or U.S. mail).
Please confirm in writing that:
the account is marked DISPUTED, and
my mailing address has been updated as listed above.
For reference: Creditor: Texas Tech University Health Sciences Center (Lubbock) Account: [REDACTED] Notice ID: [REDACTED]
Kevin Bass PhD MS
Email 11: TTUHSC Response¶
Date: December 19, 2025, 3:33 PM From: Tabitha Baines, Associate Managing Director, Student Business Services To: Kevin Bass, Karrie Anderson
Mr. Bass,
Please file a dispute with Williams and Fudge so that they can mark it in the file as "disputed". They will provide you a itemized statement showing the outstanding changes.
Thank you
Tabitha Baines-Acs Associate Managing Director Student Business Services
Analysis
TTUHSC directs the dispute to the collection agency rather than addressing it institutionally or providing the requested itemized ledger directly.
Email 12: Follow-up Dispute Confirmation Request¶
Date: December 19, 2025, 3:46 PM From: Kevin Bass To: wfconsumer@wfcorp.com
Hello,
Thank you for your verification response for W&F ID [REDACTED] regarding Texas Tech University Health Sciences Center (Lubbock) / Creditor Acct [REDACTED].
For the avoidance of doubt, I dispute this debt. Please reply by email confirming the following three items:
Your records show this account is marked DISPUTED.
You have updated my mailing address to:
Kevin Bass [REDACTED ADDRESS] Lubbock, TX [REDACTED]
Your verification letter still shows my prior address; please confirm the update is complete.
- Do not call or text me at any number; communicate with me only in writing (email and/or U.S. mail).
Thank you,
Kevin Bass PhD MS
Email 13: Collection Agency Verification Response¶
Date: December 19, 2025, 8:31 PM From: wfconsumer@wfcorp.com (Williams & Fudge, Inc.) To: Kevin Bass
RE: Kevin Bass
Williams & Fudge, Inc. received your request for additional information regarding the above-referenced account(s). We directly contacted the creditor and they provided verification of the debt. Please click the "Download Your File" button below to review the document(s) our office received from the creditor.
12/19/2025
Account Information Current Creditor TEXAS TECH UNIVERSITY HEALTH SCIENCES CENTER LUBBOCK Account Number (Last 4) [REDACTED] Balance $30,458.20 Amount Due $30,458.20 This communication is from a debt collector and is an attempt to collect a debt. Any information obtained will be used for that purpose.
Summary¶
| Date | Event |
|---|---|
| Dec 15, 9:37 PM | TTUHSC sends final statement via NoticeDrop; account referred to Williams & Fudge |
| Dec 15, 11:17 PM | Kevin Bass disputes with collection agency, requests validation |
| Dec 16, 1:48 AM | Kevin Bass disputes with TTUHSC SBS, requests itemized ledger |
| Dec 16, 3:57 PM | Follow-up dispute with attachment to TTUHSC SBS |
| Dec 16, 3:58 PM | Dispute forwarded to named TTUHSC staff |
| Dec 16, 3:59 PM | Enrollment verification request to Registrar |
| Dec 16, 4:11 PM | Phone call follow-up (Patricia Castillo reference) |
| Dec 16, 4:35 PM | Written confirmation request to collection agency |
| Dec 18, 6:39 PM | Williams & Fudge sends initial collection notice ($30,458.20) |
| Dec 18, 6:56 PM | Kevin Bass disputes with collection agency, requests address update |
| Dec 19, 3:33 PM | TTUHSC (Tabitha Baines) directs Bass to file dispute with collection agency |
| Dec 19, 3:46 PM | Kevin Bass requests confirmation dispute is recorded |
| Dec 19, 8:31 PM | Williams & Fudge claims creditor verified debt |
See also: Debt Collection Overview, Email Correspondence Archive